GOLDSTAR EAST LTD, East Coast Road, 408600 Singapore
Phone: +6563279708, e-mail: email@example.com
Corporate Policies Introduction
Corporate Terms and Conditions
Goldstar East ltd Singapore (“The Company”) is legitimate owner of the Pet Protector's license. The Company reserves the right to change any of the Policies and Procedures at its discretion. The Company also reserves the right to overrule any policy or procedure at its discretion. Changes will become effective after appearance in any Company’s publication notice or posting on our Website.
1. PRODUCT ORDERING
The Company’s Customer may order products pursuant to the following guidelines:
1.1.1 Orders are made through shopping forms on our website. After choosing an item(s), customers are required to enter their correct shipping details, confirm their accuracy, check the ‘I accept the Terms and Conditions’ box, fill out billing information on the payment processor page and complete their purchase.
1.1.2 Accepted payment methods are: Visa, Master Card, American Express Card and Bitcoin + over 50 Altcoins.
1.1.3 Upon successful payment, the purchaser is automatically redirected to a ‘Successful Payment’ page and receives email messages from both Allied Wallet and our Company, containing an electronic invoice with the details of their purchase.
1.1.4 In case of declined payment, the purchaser is automatically redirected to a ‘Declined Transaction’ page which contains instructions on how to repeat the order.
1.1.5 Potential payment issues: Payment may be declined for a variety of reasons: insufficient funds on the Credit/Debit Card, wrong name/expiration date/CVV code, and daily limit spent issues, etc. The payment may also be declined by the purchaser bank’s Risk Management software, based on aggressive fraud detection. Some banks and card issuers will block any transaction they feel is not consistent with the spending habits of the card owner. This is usually based on what the card owner had purchased in the past and what they expect will be purchased by the card owner in future. Customers are then required to contact their bank or card issuer and explain that they are trying to make a purchase and request that the block be removed.
1.1.6 Product orders will generally be processed within two to seven (2-7) business days via UPS international delivery service.
1.1.7 Upon receipt of a product shipment, the Company’s Customers should immediately inspect the shipment to determine whether their order(s) is/are complete and in mint condition.
1.1.8 If an item is found to be out-of-stock during processing the item will be placed in “Backorder” status and shipped to the Customer when available at no extra cost. Please contact the Company’s Customer Support via the Contact form on the Company’s Website if you have a question regarding the status of your order.
1.1.9 Because we strive to process orders quickly it is difficult to modify an order once it has begun processing. Address Customer Service within 24 hours and we will let you know if we can comply with your request to change or cancel an order. If we are unable to comply with your request simply return any unwanted item and we will be happy to refund your purchase (minus the shipping cost).
1.1.10 The Company is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the Customer initiating the order to ensure that the shipping address provided is a current address.
1.1.11 The Company is not responsible for any additional charges (Customs Tax).
2.1 Refund Policy
2.1.1 "The Pet Protector Disc" - the purchase of this product is entitled to a 30-day warranty.
If in this period for any reason the customer chooses to return the product and get the money in full value of the product back to their account, they can do it by addressing the Company’s Customer Service Department (Contact form).
2.1.2 Once the product is received, The Company will refund 100% of the product value that applied on the day of purchase. Since orders are processed in USD, refunds will be issued in USD as well.
2.2 Return of Products - General Information Quick Summary
2.2.1 All returns of the Company’s product must be originally packed and in intact condition.
2.2.2 All returns must be made within 30 days from the date the item is received.
2.2.3 Customer Service will investigate the existence of the product purchase prior to any return.
2.2.4 Damaged or defective merchandise may be returned for replacement only and is subject to inspection.
**Please note** International / APO / FPO addresses: Items shipped to international addresses can take a minimum of 5 ± business days to arrive. Credit and/or reship requests for items not delivered will not be processed or considered any time prior to 30 days from the original order date.
2.3 RMA Required:
2.3.1 The product buyer can ship the products back to the address specified by Customer Service. Shipping costs are the responsibility of the product buyer.
2.3.2 Packages with the proper authorizations will be processed and the product buyer's refund will be issued.
2.4 Return of the Order:
2.4.1 Buyers who return their order will be refunded, if the above steps are completed and this takes place within 30-day period from the date the buyer received the product, subject to the terms defined in 2.1.1.
2.4.2 All products must be returned originally packed and in re-salable condition in order to receive a refund.
3.1 Use of Subscription Service
3.2 Information We Collect
When You Visit our Websites
You are free to explore our Website without providing any Personal Information about yourself. When you visit the Website or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
When You Use our Mobile Application
We use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. In addition to information we collect on our Websites, when you use our Mobile Apps we may also collect your city location, device model and version, device identifier (or “UDID”), OS version.
We send push notifications from time to time in order to update you about events or promotions. If you no longer wish to receive such communications, you may turn them off at the device level.
We may link information we store within the analytics software to Personal Information you submit within the Mobile App. We do this to improve services we offer you and improve our marketing, analytics and site functionality.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. Your payment information is collected by third party PCI-compliant service providers when you purchase our product, such as cards numbers and billing information. Except for this, we do not collect Sensitive Information from you.
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Goldstar for the operation of the Subscription Service, to maintain quality of the Subscription Service, and to provide general statistics regarding use of the Goldstar Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information we collect from third parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at firstname.lastname@example.org, so that we may delete the information.
3.3 How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
- - improve your browsing experience by personalizing the Websites and to improve the Subscription Service;
- - send information or Goldstar content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- - promote use of our product to you and share promotional and information content with you in accordance with your communication preferences;
- - provide other companies with statistical information about our users -- but this information will not be used to identify any individual user;
- - meet legal requirements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
We use the information collected through our Subscription Service by our customers for the following purposes:
- - to provide the Product Delivery (which may include the detection, prevention and resolution of security and technical issues);
- - to respond to customer support requests; and
- - otherwise to fulfill the obligations under the Goldstar Customer Terms of Service.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), Goldstar East ltd. is the data controller of your personal information. Goldstar’s Data Protection Officer can be contacted at email@example.com.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Goldstar and our Product.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Use of Credit Card Information
Your credit card information is used solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Social Media Features
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in "Opting Out and Unsubscribing" below.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our Product, your previous orders, support tickets, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
3.4 How we Share Information we Collect
We employ other companies and people to provide services to visitors to our Website and our customers, and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Goldstar on the Website and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
3.5 International Transfer of Information
International Transfers within Goldstar’s Entities
To facilitate our global operations, we transfer information and allow access to that information from countries in which the Goldstar partners have operations for the purposes described in this policy.
International transfers to third parties
3.6 Cookies and Similar Technologies
Flash Cookies and Other Third Party Tracking Technologies
The Adobe Flash Player (and similar applications) use technology to remember settings, preferences and usage similar to browser cookies but these are managed through a different interface than the one provided by your Web browser. This technology creates locally stored objects that are often referred to as "Flash cookies." Goldstar does not use Flash cookies.
Third Party Tracking Technologies
3.7 How to Acces & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.)
To exercise any of these rights, please contact us at firstname.lastname@example.org. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
Our Anti-Spam Policy applies to us and, among other things, prohibits use of the Subscription Service to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an "opt-out" mechanism and other required information.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at email@example.com. Customers cannot opt out of receiving transactional/delivery emails related to their purchase of our Product.
GOLDSTAR EAST LTD
East Coast Road