Goldstar i.s.l.p., Edinburgh, EH7 5JA, United Kingdom
Phone: +441316037977, e-mail: email@example.com
Corporate Policies Introduction
Corporate Terms and Conditions
GOLDSTAR Internet Services l.p. UK (“The Company”) is legitimate owner of the Pet Protector's license. The Company reserves the right to change any of the Policies and Procedures at its discretion. The Company also reserves the right to overrule any policy or procedure at its discretion. Changes will become effective after appearance in any Company’s publication notice or posting on our Website.
1. PRODUCT ORDERING
The Company’s Customer may order products pursuant to the following guidelines:
1.1.1 Orders are made through shopping forms on our website. After choosing an item(s), customers are required to enter their correct shipping details, confirm their accuracy, check the ‘I accept the Terms and Conditions’ box, fill out billing information on the Allied Wallet payment processor page and complete their purchase.
1.1.2 Accepted payment methods are: Visa, Master Card and Discovery Credit / Debit Cards.
1.1.3 Upon successful payment, the purchaser is automatically redirected to a ‘Successful Payment’ page and receives email messages from both Allied Wallet and our Company, containing an electronic invoice with the details of their purchase.
1.1.4 In case of declined payment, the purchaser is automatically redirected to a ‘Declined Transaction’ page which contains instructions on how to repeat the order.
1.1.5 Potential payment issues: Payment may be declined for a variety of reasons: insufficient funds on the Credit/Debit Card, wrong name/expiration date/CVV code, and daily limit spent issues, etc. The payment may also be declined by the purchaser bank’s Risk Management software, based on aggressive fraud detection. Some banks and card issuers will block any transaction they feel is not consistent with the spending habits of the card owner. This is usually based on what the card owner had purchased in the past and what they expect will be purchased by the card owner in future. Customers are then required to contact their bank or card issuer and explain that they are trying to make a purchase and request that the block be removed.
1.1.6 Product orders will generally be processed within two to seven (2-7) business days via UPS international delivery service.
1.1.7 Upon receipt of a product shipment, the Company’s Customers should immediately inspect the shipment to determine whether their order(s) is/are complete and in mint condition.
1.1.8 If an item is found to be out-of-stock during processing the item will be placed in “Backorder” status and shipped to the Customer when available at no extra cost. Please contact the Company’s Customer Support via the Contact form on the Company’s Website if you have a question regarding the status of your order.
1.1.9 Because we strive to process orders quickly it is difficult to modify an order once it has begun processing. Address Customer Service within 24 hours and we will let you know if we can comply with your request to change or cancel an order. If we are unable to comply with your request simply return any unwanted item and we will be happy to refund your purchase (minus the shipping cost).
1.1.10 The Company is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the Customer initiating the order to ensure that the shipping address provided is a current address.
1.1.11 The Company is not responsible for any additional charges (Customs Tax).
2.1 Refund Policy
2.1.1 "The Pet Protector Disc" - the purchase of this product is entitled to a 30-day warranty.
If in this period for any reason the customer chooses to return the product and get the money in full value of the product back to their account, they can do it by addressing the Company’s Customer Service Department (Contact form).
2.1.2 Once the product is received, The Company will refund 100% of the product value that applied on the day of purchase. Since orders are processed in USD, refunds will be issued in USD as well.
2.2 Return of Products - General Information Quick Summary
2.2.1 All returns of the Company’s product must be originally packed and in intact condition.
2.2.2 All returns must be made within 30 days from the date the item is received.
2.2.3 Customer Service will investigate the existence of the product purchase prior to any return.
2.2.4 Damaged or defective merchandise may be returned for replacement only and is subject to inspection.
**Please note** International / APO / FPO addresses: Items shipped to international addresses can take a minimum of 5 ± business days to arrive. Credit and/or reship requests for items not delivered will not be processed or considered any time prior to 30 days from the original order date.
2.3 RMA Required:
2.3.1 The product buyer can ship the products back to the address specified by Customer Service. Shipping costs are the responsibility of the product buyer.
2.3.2 Packages with the proper authorizations will be processed and the product buyer's refund will be issued.
2.4 Return of the Order:
2.4.1 Buyers who return their order will be refunded, if the above steps are completed and this takes place within 30-day period from the date the buyer received the product, subject to the terms defined in 2.1.1.
2.4.2 All products must be returned originally packed and in re-salable condition in order to receive a refund.
3.1 The Company is committed to respecting your privacy. We've structured our Web site so that, in general, you can visit The Company on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with The Company.
3.2 This statement regarding the privacy of the personally identifiable information you provide online covers five main areas: Awareness, Choice, Accuracy & Access, Security, and Future Developments.
3.3.1 What we collect: Upon logging onto our Web server, our Web server automatically recognizes your domain name but not your email address (where possible). We will collect the domain name from which you log on, aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you (such as survey information and/or site registrations).
We do not collect your email address unless you contact us by email or volunteer your email address and other personal information.
We do collect "cookies" to store your preferences and record session information.
On parts of the Company’s site, you can become a customer and/or make requests. The types of personal information that may be collected on these pages are name, e-mail address, customer number, contact and shipping information.
In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
3.3.2 How we use it: The Company uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our Web sites for you. Credit Card numbers are used only for payment processing and are not retained for other purposes, neither collected in our database: each time you make any payment on our website, you have to enter your payment information again.
From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving information. We will also follow necessary requirements, such as allowing you to opt in before receiving information.
3.3.3 Whom we share it with: The Company will not sell, rent or lease your personally identifiable information to others unless we have your explicit permission or are required by law. We will only share the personal data you provide online with other Company entities and/or business partners who are acting on our behalf for the uses described above. Such Company entities and/or business partners, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.
3.4 Choice: The Company will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. As previously stated, we also provide you the opportunity to opt out from receiving any contact or information from us by unsubscribing from our mailing list.
3.5 Security: The Company is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
3.6 Future Developments: From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. We will only use data collected after a policy has changed for the new purposes.