Goldstar i.s.l.p., Edinburgh, EH7 5JA, United Kingdom
Phone: +441316037977, e-mail: firstname.lastname@example.org
Corporate Policies Introduction
- 01. Pet Protector Ethics
- 02. Definitions
- 03. Application Process
- 04. Member Responsibilities
- 05. Ordering Products & Sales Materials
- 06. Returns
- 07. Advertising & Displays
- 08. Compensation
- 09. Membership Cancellation, Disciplinary Process, Resignation & Termination
- 11. Terms and conditions for winning the Pet Protector Titles and using bonus rewards
Corporate Terms and Conditions
INTRODUCTIONGOLDSTAR Internet Services l.p. UK (“The Company”) is legitimate owner of the Pet Protector's license. The Company’s Terms and Conditions govern the manner in which a Company’s Member does business with The Company, other Company’s Members, and retail customers. The Company’s Compensation Plan (the "Compensation Plan"), the Company’s Online Membership Application (the "Registration Form"), and the Policies and Procedures constitute a complete contract (the "Contract") between independent Pet Protector Distributors and GOLDSTAR Internet Services l.p. UK. The Company reserves the right to change any of the Policies and Procedures at its discretion. The Company also reserves the right to overrule any policy or procedure at its discretion. Changes will become effective after appearance in any Company’s publication notice or posting on our Website.
1. PET PROTECTOR ETHICS1.1 As an independent contractor and Member of The Company I promise and agree that I will be honest and fair in all of my dealings. I will fulfill my leadership responsibilities as a Sponsor. I will follow the Policies and Procedures to the best of my ability. I will not misrepresent the Company’s products or the Compensation Plan; nor will I engage in disparaging, misleading, deceptive, or illegal practice.
In these Policies and Procedures the following terms shall have the meanings specified below.
2.1 The Company’s Member: A person or other entity who joins The Company, fulfills all conditions, reviews and agrees to all Policies and Procedures, and whose application is accepted by the Company.
2.2 Membership Application (Registration Form): The online registration form must be completed in order to become The Company’s Member. This includes, but is not limited to the full review and acceptance of the company’s policies and procedures.
2.3 The Company’s Network: The new Members and retail customers that are enrolled by The Company’s Member and by the Company.
2.4 Member’s Sponsor: The person or entity (The Company’s Member) who enrolls another Company’s Member.
2.5 Company’s Membership: The position within the Company’s Membership organization that a Member holds.
3. THE APPLICATION PROCESS
3.1 Application: A person may become The Company’s Member by completing Membership Application (Online Registration Form). When The Applicant checks the box “I accept the terms and conditions”, he indicates acceptance of all Policies & Procedures before the Application will be processed.
3.2 Member’s ID Number: Every Company’s Member will have a unique numerical identification number ("ID number") issued by The Company.
3.3 The Company Member Death: In the event of a Company's member death, the Membership may be conveyed by will or the laws of intestacy to the Member's heirs subject to Company's prior approval.
4. THE COMPANY’S MEMBER RESPONSIBILITIES
4.1 General: The Company’s Member must comply with the Company’s Code of Ethics, the Policies and Procedures, the Membership Application, the Compensation Plan, all contractual obligations, and state, federal and other applicable laws.
4.2 Independent Contractor Status: The Company’s Member is an independent contractor and is not an agent, an employee, a partner, or a party in a joint venture of The Company or of any sponsor or The Company Member. The Member will not be treated as an employee for federal or state tax purposes.
4.3 Unfair Competition, Negative Attitude, "Cross-Sponsoring", and "Down line Raiding": The Company’s Member shall not sponsor or solicit another Company’s Member into any other network-marketing or direct-selling company. The Company's Member shall not spread any negative content about the product/company/business opportunity. These activities constitutes grounds for termination.
Members who use the brand name "Pet Protector" to create any kind of groups, pages, forums or other types of communities are responsible for the content shared within that community.
Any member who administrates any kind of such community with our brand name, will be personally responsible for any information about other business opportunities or any negative content about our product/company that is shared within that community and will be deemed for authorizing such content. In such case, the administrator will consciously violate the Terms and Conditions and will take the consequences of terminating their membership.
4.4 Product Claims: The Company’s Member shall not make any other claims about the products which are different in any way from the description and other material available in documentation on The Company’s Website.
4.5 Income and Opportunity Claims: No unreasonable, misleading or other misrepresentation of earnings or potential income may be made by The Company’s Member. Income guarantees or expectations of any kind are prohibited, as is disclosure or exhibition of actual or copies of bonus checks or similar evidence.
4.6 Governmental Endorsement Claims: The Company’s Member shall not represent that the Company’s Compensation Plan or that any of its products have been approved, sponsored, or endorsed by any governmental agency.
4.7 The Company’s Membership Termination (Status Shutdown): The Company’s Member who does not fulfill their membership activation regulated by The Compensation Plan or violates any regulations from “Terms and Conditions” will automatically have their Membership terminated by The Company.
4.8 Reporting Unethical Behavior: While complaints should generally be directed to and through the Company’s Member's Sponsors, a Company’s Member who has a specific complaint about another Company’s Member, or is aware of any violation of these Terms and Conditions by another Company’s Member, should direct such complaint by email to the Company’s Customer Service Department (Support Form), in order to minimize the negative aspects accompanying such complaints.
4.9 No Waiver of Policy Enforcement: The failure of The Company to enforce any of these Terms and Conditions with one Company’s Member does not waive The Company’s right to enforce any such provision(s) with that same Company’s Member or any other Company’s Member.
4.10 The Company’s Member Lists: Lists of The Company’s Members (“Lists”) , whether partial or complete, and whether prepared by The Company’s Members, The Company or third parties, are the confidential and proprietary information of The Company. Lists are provided for the exclusive and limited use of the Company’s Member to facilitate training, support, and service of the Member's down line to further the Member's Company business only.
5. ORDERING PRODUCTS & MARKETING MATERIALS
The Company’s Customer / Member may order products pursuant to the following guidelines:
5.1.1 Orders are made through shopping forms on our website. After choosing an item(s), customers are required to enter their correct shipping details, confirm their accuracy, check the ‘I accept the Terms and Conditions’ box, fill out billing information on the Allied Wallet payment processor page and complete their purchase.
5.1.2 Accepted payment methods are: Visa, Master Card and Discovery Credit / Debit Cards.
5.1.3 Upon successful payment, the purchaser is automatically redirected to a ‘Successful Payment’ page and receives email messages from both Allied Wallet and our Company, containing an electronic invoice with the details of their purchase.
5.1.4 In case of declined payment, the purchaser is automatically redirected to a ‘Declined Transaction’ page which contains instructions on how to repeat the order.
5.1.5 Potential payment issues: Payment may be declined for a variety of reasons: insufficient funds on the Credit/Debit Card, wrong name/expiration date/CVV code, and daily limit spent issues, etc. The payment may also be declined by the purchaser bank’s Risk Management software, based on aggressive fraud detection. Some banks and card issuers will block any transaction they feel is not consistent with the spending habits of the card owner. This is usually based on what the card owner had purchased in the past and what they expect will be purchased by the card owner in future. Customers are then required to contact their bank or card issuer and explain that they are trying to make a purchase and request that the block be removed.
5.1.6 Product orders will generally be processed within two to seven (2-7) business days via UPS international delivery service.
5.1.7 Upon receipt of a product shipment, the Company’s Customers / Members should immediately inspect the shipment to determine whether their order(s) is/are complete and in mint condition.
5.1.8 If an item is found to be out-of-stock during processing the item will be placed in “Backorder” status and shipped to the Customer when available at no extra cost. Please contact the Company’s Customer Support via the Contact form on the Company’s Website if you have a question regarding the status of your order.
5.1.9 Because we strive to process orders quickly it is difficult to modify an order once it has begun processing. Address Customer Service within 24 hours and we will let you know if we can comply with your request to change or cancel an order. If we are unable to comply with your request simply return any unwanted item and we will be happy to refund your purchase (minus the shipping cost).
5.1.10 The Company is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the Customer/Member initiating the order to ensure that the shipping address provided is a current address.
5.1.11 The Company is not responsible for any additional charges (Customs Tax).
5.1.12 The Company’s Member can purchase any desired number of targeted website visitors (minimum 16). The pricelist for purchasing website visitors is located on the ‘Shop’ page in each Member’s Back Office (the price per visitor is in accordance with PPC prices as dictated by the market). Once an order has been placed, our system immediately activates the member’s affiliate site by registering it onto our LGS (Lead-Generation System) and promoting it until the purchased number of targeted website visitors has been spent. Once the number of purchased visits is used up, the member’s affiliate site is automatically removed from the LGS. Our LGS forwards the whole payment made by Members to 3rd party advertising companies (such as Google Adwords) immediately after payment has been made, sending visitors to the member’s affiliate site automatically and therefore, this purchase is non-refundable, even if a Member cancels their Pet Protector membership in the meantime.
6.1 Refund Policy
6.1.1 "The Pet Protector Disc" - the purchase of this product is entitled to a 30-day warranty.
If in this period for any reason the customer chooses to return the product and get the money in full value of the product back to their account, they can do it by addressing the Company’s Customer Service Department (Contact form).
6.1.2 Once the product is received, The Company will refund 100% of the product value that applied on the day of purchase. Since orders are processed in USD, refunds will be issued in USD as well on client's e wallet account.
Please note, Discs received for free do not come with a warranty.
6.2 Return of Products - General Information Quick Summary
6.2.1 All returns of the Company’s product must be originally packed and in intact condition.
6.2.2 All returns must be made within 30 days from the date the item is received.
6.2.3 Customer Service will investigate the existence of the product purchase prior to any return.
6.2.4 Damaged or defective merchandise may be returned for replacement only and is subject to inspection.
**Please note** International / APO / FPO addresses: Items shipped to international addresses can take a minimum of 5 ± business days to arrive. Credit and/or reship requests for items not delivered will not be processed or considered any time prior to 30 days from the original order date.
6.3 RMA Required:
6.3.1 The product buyer can ship the products back to the address specified by Customer Service. Shipping costs are the responsibility of the product buyer.
6.3.2 Packages with the proper authorizations will be processed and the product buyer's refund will be issued.
6.4 Return of the Order:
6.4.1 Buyers who return their order will be refunded, if the above steps are completed and this takes place within 30-day period from the date the buyer received the product, subject to the terms defined in 6.1.1.
6.4.2 All products must be returned originally packed and in re-salable condition in order to receive a refund.
7. ADVERTISING & PRODUCT DISPLAYS
7.1 Advertising: The Company encourages Company’s Members to promote Company's products and marketing opportunities pursuant to appropriate guidelines. Failure to follow the guidelines can result in damage to the reputation of The Company and its products, and can trigger undesirable publicity and possible legal action. Any advertising materials used by The Company Member must prominently display the phrase, “Independent Pet Protector Distributor.”
7.2 Self-produced Promotional Items: The Company discourages Company Members from producing their own promotional items for their own use, and prohibits Company Members from producing promotional items for resale, without express prior written approval of The Company’s Corporate.
7.3 Internet/Website Usage: Although we encourage the use of our replicated websites, The Company Members may use the Internet to promote the Company’s opportunity and products by creating a web page, blog or a social site page subject to the following requirements.
7.4 Company Recordings: The Company Member may not produce for sale, for personal or business use any audio, video, or other recording of The Company-sponsored events, teleconference calls, speeches or meetings.
7.5 Telephone Answering: The Company’s Member may not answer the telephone in any manner that would give callers a reason to believe that they have reached the corporate offices of or an office of The Company.
7.6 Revised Company Literature: The Company’s Member is responsible for notifying the Company Member's down line network of new Company’s information. New Company’s policies, forms and literature replace old policies, forms, and literature.
8.1 The Company Member Compensation & Monthly activation: The Company’s Member is compensated pursuant to the Company Compensation Plan, as more fully set in the business section of our website (after signing up for more information, as well as in Members’ Back Offices). The policies outlined in the Company’s Compensation Plan are the guidelines for payment of earnings under the Compensation Plan. The Company’s “Compensation Plan” is a part of these Terms and Conditions. Acceptance of all Terms and Conditions, is required of all Company Members.
8.2 Qualification: The Company Member is wholly responsible for meeting all the requirements described in the Compensation Plan. The Company will not guarantee compensation amounts for any Company Member. In order to receive Commissions, a Company Member must be qualified. A qualified member is a member whose membership is regularly activated according to the Compensation Plan.
8.3 Earnings Guarantees: The Company’s Member is neither guaranteed a specific income nor assured any level of sales, profit, or success.
8.4 Commission Period: The commission month begins at 00:00:01 on the first day of each month, and ends at 24:00:00 (Midnight) on the last day of the month. These times are PST.
8.5 Payment of Commissions: Commissions are paid monthly. Commissions earned in this month are paid during the next month on qualified Member's Payoneer account. The minimum amount that is paid out to a qualified Member’s Payoneer account is $50. Monthly Commissions that are less than $50 are stored in the Member’s Back Office and will be paid out to their Payoneer account once their total exceeds $50.
8.6 Debiting of Bonus Payments: The Company reserves the right to debit or place a hold on the Company Member's bonus payment for any amount the Company Member owes The Company.
9. THE COMPANY’S MEMBER CANCELLATION OF MEMBERSHIP, DISCIPLINARY PROCESS, RESIGNATION AND TERMINATION
9.1 Voluntary Membership Cancellation Notification: Notification of Cancellation of The Company memberships must be made in writing via e-mail message sent from Contact Form in the Member’s Office on the Company’s Website and confirmed as a reply on Company’s e-mail message request.
9.2 Involuntary Termination: If necessary, The Company Member may be terminated by The Company for cause. The Company has the right to take quick and decisive action in limiting or terminating The Company Membership that is found in violation of the Terms and Conditions, rules governing the Compensation Plan or any state or federal laws, statutes, and/or regulations that pertain to the business of The Company.
9.3 Disciplinary Process: Failure to abide by the Terms and Conditions will lead to appropriate disciplinary action. After a disciplinary action is complete, The Company may announce details of such disciplinary action.
9.4 Notification of Termination: When a decision is made to terminate The Company Member for cause, The Company will send notification by mail to the terminated Company Member at the most recent address on file at the Corporate Office. Upon receipt of notice from The Company, the Company’s Member must immediately cease all Company’s Member activities and remove any applicable web site advertising, if possible.
9.5 Appeal of Termination: If a Company Member wishes to appeal a termination, The Company must receive the appeal sent via e-mail (Contact form in the member’s web office on the Company’s Website) within the time period specified in the termination letter.
9.6 Effect of Termination: Whether The Company’s Membership is terminated through voluntary resignation or through involuntary termination by The Company, that Membership is no longer entitled to sell Company’s products or to Sponsor other prospective Company’s Members.
9.7 Litigation: Any litigation regarding the agreements between The Company Members and The Company shall be undertaken in the Chancery Court UK, London. These policies and all agreements between The Company and Company’s Members shall be governed by the laws of the United Kingdom, and are binding on successors and assigns of both parties.
9.8 Membership Cancelation: Members who wish to cancel their membership can simply stop placing monthly activation orders and their membership will be terminated after 2 months of inactivity. Members can also ask for immediate cancelation, by contacting our support team through the ‘Contact’ tab located in their virtual office. Members who cancel their membership will not receive the commission generated for the month of the cancelation.
10.1 The Company is committed to respecting your privacy. We've structured our Web site so that, in general, you can visit The Company on the Web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with The Company.
10.2 This statement regarding the privacy of the personally identifiable information you provide online covers five main areas: Awareness, Choice, Accuracy & Access, Security, and Future Developments.
10.3.1 What we collect: Upon logging onto our Web server, our Web server automatically recognizes your domain name but not your email address (where possible). We will collect the domain name from which you log on, aggregate information on what pages you access or visit, user-specific information on what pages you access or visit and information volunteered by you (such as survey information and/or site registrations).
We do not collect your email address unless you contact us by email or volunteer your email address and other personal information.
We do collect "cookies" to store your preferences and record session information.
On parts of the Company’s site, you can become a member/customer and/or ISR order products or services, make requests and register to receive materials. The types of personal information that may be collected on these pages are name, e-mail address, customer number, contact and shipping information.
In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
10.3.2 How we use it: The Company uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, and to personalize our Web sites for you. Credit Card numbers are used only for payment processing and are not retained for other purposes, neither collected in our database: each time you make any payment on our website, you have to enter your payment information again.
From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving information. We will also follow necessary requirements, such as allowing you to opt in before receiving information. Data collected online may also be combined with information you provide when you enroll with The Company.
10.3.3 Whom we share it with: The Company will not sell, rent or lease your personally identifiable information to others unless we have your explicit permission or are required by law. We will only share the personal data you provide online with other Company entities and/or business partners who are acting on our behalf for the uses described above. Such Company entities and/or business partners, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.
10.4 Choice: The Company will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. As previously stated, we also provide you the opportunity to opt out from receiving any contact or information from us by unsubscribing from our mailing list.
10.5 Accuracy & Access: The Company strives to keep your personally identifiable information accurate and secure. We do not provide access to your member’s profile to any other individual except you. As a member, you are responsible for keeping your personal Web Office password secured and The Company does not take any responsibility for any changes made in “My Profile” section in your web office on the Company’s Website.
10.6 Security: The Company is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
10.7 Future Developments: From time to time, we may use customer and/or ISR information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. We will only use data collected after a policy has changed for the new purposes.
11. TERMS AND CONDITIONS FOR WINNING THE PET PROTECTOR TITLES AND USING BONUS REWARDS
11.1 Who can participate? All of our registered and active members are eligible to receive one of our first 4 Title/ Bonus Rewards. However, only members at the Senior Representative, Manager and the Senior Manager level are eligible to achieve one of our 3 Director Titles/Bonus Rewards.
11.2 Conditions for winning the rewards: A Member is eligible to win our rewards upon carrying out the following:
1. Achieving the conditions for each Title (as described in the Compensation Plan).
2. Keeping your Membership activated on a regular basis (each month) including the entire duration the Mercedes CLA reward remains in your possession. (Compensation Plan > Membership Regulations).
11.3 Receiving the rewards: The moment the Member completes all conditions stipulated above for winning their reward, they will be notified by the Company via email. The Director and the Executive Director badge will be sent to those members who achieved these Titles via UPS Delivery Service. Diamond Ambassadors need to remain in contact with the Company in order to receive information on the date, time and location for claiming their reward – the Mercedes CLA. Each Mercedes CLA winner will receive their reward within their country of residence.
When receiving the Mercedes CLA reward, the winner will be prompted to read and sign a contract with Goldstar’s partner - the licensed automobile company (hereinafter referred to as the Contract).
11.4 Conditions for keeping (using) the rewards: The Mercedes CLA winner reserves the right to use the vehicle under the following conditions (hereinafter referred to as the Winner):
1. Once all of the conditions have been met in order to win the vehicle, the Winner will be able to continue to use it for as long as all 20 of their directly sponsored members at the Senior Manager level have their membership regularly activated.
The Diamond Ambassador wins the reward – a Mercedes CLA vehicle after personally sponsoring a minimum of 20 members at the Senior Manager level. In order to keep the reward, all 20 of the Diamond Ambassador's personally sponsored members at the Senior Manager level must maintain their membership on a regular monthly basis. If the Winner does not keep the required minimum, he/she must return the reward, in accordance to the conditions stipulated in the Contract.*
*The return policy applies only to the Diamond Ambassador reward, while the Director and the Executive Director rewards need not be returned as stipulated above. In addition, once a Title is given, it remains in effect in so far as the member remains activated without any other requirements.
2. The Member’s position, under which the Mercedes CLA reward is won, must be regularly activated each following month.
11.5 Reward ownership and responsibility: The Diamond Ambassador reward (the Mercedes CLA) will be given to each Winner for unlimited use (as long as the Winner continues to carry out the provisions, as stipulated above). This reward will not become the property of the Winner; however, under these conditions the Winner will not be obliged to pay any service or registration fees for the vehicle, resulting in a savings of at least $5,000 USD, annually. Any and all regulations regarding any potential damages sustained during use of the reward will be defined in the Contract.